The Segway MUXI Pro is here, built to answer the three biggest complaints we surfaced in our original MUXI review. Upgrades include front suspension with 70mm wheel travel, a 9-speed electronic drivetrain that finally delivers on Class 3 speeds (up to 28 mph), and integrated turn signals. Jimmy and Andrew's testing confirmed the upgrades hold up in practice, and are happy to report the bike kept the security tech that made the original stand out; including AirLock proximity unlocking, GPS tracking, and Lost Mode. At $1,999.99 through local dealers only, the MUXI is a unique tech loaded cargo commuter that will make the right rider happy.
Written Review
Jimmy and Andrew are back with the Pro version of a bike that already built a cult following in the neighborhood: the Segway MUXI. Our original MUXI review pinpointed three specific areas for improvement, and thankfully, Segway was listening. The MUXI Pro keeps the beach cruiser cargo bike look and the impressive security tech that made the original stand out, while adding exactly what the community was asking for on a commuter bike.
- Current price of the Segway MUXI Pro: https://alnk.to/6IJWmj1
What Segway Actually Fixed
The original MUXI had zero front suspension, and riders felt every bump and crack in the road. The Pro adds 70mm of travel with lockout and adjustable preload, a real comfort upgrade useful to commuters rather than a token gesture. Second, the single speed drivetrain is gone, replaced by a 9-speed electronic shifter controlled from a module on the handlebars. Riders can shift manually or flip on automatic mode, which shifts gears based on pedaling cadence, and the system audibly limits how many gears you can drop at once from a stop so you never over crank it into an impossible starting gear. That extra gearing is what lets the Pro actually deliver on Class 3 speeds, up to 28 mph with pedal assist, since the old single speed bike ran out of usable resistance well before hitting that mark. Andrew tested this directly on a unit sitting at 82 percent charge and needed only about four pedal revolutions to reach 20 mph, hitting 28 mph without issue after a firmware update from Segway addressed complaints of underpowered units. Third, the MUXI Pro finally has turn signals, integrated into the rear rack with audible feedback when engaged, addressing the biggest safety gap on a bike pitched as a genuine commuter.
Fenders now come standard in plastic rather than being a paid aluminum accessory, though the original's two tone brown accent finish is gone along with the brown wall tires, trading some color personality for a cleaner, more uniform look.
Cockpit and Controls
The swept back handlebar grips, hydraulic brake levers, and thumb throttle carry over from the original, now joined by control modules on both sides. The right module handles seven pedal assist levels and the electronic shifting, plus a button for the front and rear lights. The left module runs the turn signals and the display menu, where riders can adjust everything from music playback to riding class, and doubles as horn control when no accessories are installed in that slot.
Frame, Battery, and Drivetrain
Segway markets the battery as 48 volts, but pulling it out reveals the actual number is 46.8 volts, a discrepancy familiar to us from other Segway models. It holds 717Wh, roughly 15.3Ah, and carries an IPX7 rating with a laser cut key for removal. The rear rack is rated for 121 lb on its own, while Segway lists a total bike payload of 418 lb. Power comes from a 750W motor peaking at 80 Nm of torque, routed through a 48 tooth chainring and an 11 to 36 tooth cassette via Segway's own derailleur, driven by what the display calls a servo control unit. Braking is handled by 180mm rotors with two piston hydraulic brakes front and rear. In testing, the Pro stopped from 20 mph to zero in 16 feet, solid but a shade longer than the team would like to see.
The Tech Stack
This is still where the MUXI Pro really separates itself from other category contenders. AirLock detects your phone as you approach and unlocks automatically once you lift the bike upright, with the detection range adjustable from about 1 to 2 meters. Beyond that, riders get PIN lock, Apple Find My support, and Lost Mode, which can remotely disable the bike and battery if it's stolen and reactivate everything once it's recovered. If someone tries to move the bike without unlocking it, the wheels lock up on their own.
Hill Descent Control uses regenerative braking to hold a controlled speed going downhill without touching the brake levers, recapturing energy back into the battery in the process, and Adaptive Pedal Assist senses when you're starting on an incline and adds extra power automatically. A Traction Control System and turn by turn navigation, routed through Segway's own app rather than Google or Apple Maps, round out the built in features. An optional Rearview Radar accessory adds two more layers of alerting: a general rear collision warning, and a stricter mode that lights up and beeps when a vehicle is closing faster than 4 mph above your current speed. An optional Xiro dropper post is also available, letting riders lower the seat fully at stops, useful for anyone with mobility concerns who needs flat footed support, and can be set in the app to drop automatically whenever the bike comes to a stop.
What They Loved
Andrew and Jimmy were glad to see Segway respond directly to prior feedback rather than releasing a Pro model that looked identical to the original. The all black Anthracite finish and new light blue Reef colorway are great aesthetic additions, the display remained crisp and easy to read, and the automatic shifting was impressive enough that going back to manual gear selection will be a felt downgrade. Overall, the comprehensive security suite and dealer purchase model with local support are the standouts of the whole package.
Where It Could Improve
The stock seat post has no suspension, something Andrew wished for given how capable the rest of the bike is. Jimmy prefers the stealthy black look while Andrew misses the original's accent colors, a matter of taste preference rather than a flaw. While the turn-by-turn navigation via the display is great, both want verbal turn by turn directions instead of just an audible beep, as well as the ability to import Google Maps data instead of relying on Segway's own less efficient routing on their app. Both also want a parental control option that would let a account holder cap a child's top speed at 20 mph directly through the app, something Segway already offers on its scooters but not yet here. One caution worth flagging for owners: the bike's always on Bluetooth and lock features can slowly drain the battery when it sits unused, so anyone storing the MUXI Pro for an extended stretch should switch it to sleep mode first.
The Freshly Charged Verdict
The Segway MUXI Pro carries an MSRP of $1,999.99, sold exclusively through local dealers who assemble it to torque spec before handoff. Buyers chasing the biggest battery or highest speeds can find it elsewhere for more money, but nothing else in this price range packs in this level of security tech, app integration, and dealer backed support. If the original MUXI's beach cruiser look and security features appealed but the lack of suspension, gearing, or turn signals held you back, the Pro is the answer for you. For anyone who wants a unique looking commuter with class leading anti theft tech, the MUXI Pro is taking its place as one of the most distinctive cargo bikes on the market.
- Current price of the Segway MUXI Pro: https://alnk.to/6IJWmj1
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